I worked to solve different problems Houzecheck.com was facing including old design, product discovery and improving the UX of the whole website and finally a web app for surveyors to book surveys online.
About Project
My Role as a Designer
Problem
The existing website was outdated and did not clearly communicate the value of Houzecheck’s services.
Potential customers needed stronger trust signals before committing to high cost surveys.
Most bookings were handled manually over the phone, taking up to 30 to 45 minutes to complete.
The business needed an online system that could automate bookings and reduce operational load.
The homepage and product structure did not effectively explain services, benefits, or expertise such as certified RICS surveyors.
The company required a complete set of supporting pages including services, careers, and contact while maintaining a cohesive experience.
Solution
The redesign focused on building trust, improving clarity, and simplifying booking.
The homepage was restructured to clearly explain services, highlight expertise, and communicate the value of property surveys as an investment. Trust indicators and professional credentials were emphasized to increase confidence.
A streamlined online booking flow was designed to reduce the time required to complete an order, guiding users through a minimal number of steps before payment. The interface was designed to feel modern, simple, and conversion focused while avoiding visual clutter.
The final deliverables included the full website design, structured booking experience, and responsive layouts including mobile design.
Problem identification
Solution and userflow
Surveyor booking platform 01
Surveyor booking platform 02
Surveyor booking platform 03
Surveyor booking platform 04
Houzecheck website 01
Houzecheck website 02
Houzecheck website services page
Surveyor booking platform 05
Surveyor booking platform all screens
Surveyor booking platform all screens
